Privacy policy.
How we collect, use, and protect your personal information.
Last updated: 1 January 2025
Who we are
Homeward Companions is a post-hospital discharge support service operating in London. We are committed to protecting your privacy and handling your personal data responsibly.
Information we collect
We collect information you provide when contacting us, including: your name, phone number, email address, relationship to the person needing support, expected discharge date, and details of your enquiry. We may also collect information about the person requiring support to provide our services effectively.
How we use your information
We use your information to: respond to your enquiries, provide our services, communicate with you about your support plan, and improve our services. We will not use your information for marketing purposes without your explicit consent.
How we store your information
Your information is stored securely and retained only for as long as necessary to provide our services and meet legal requirements. Contact form submissions are stored securely for 90 days, after which they are deleted.
Sharing your information
We do not sell or share your personal information with third parties for marketing purposes. We may share information with: our companions (to provide services), healthcare professionals (with your consent), and legal authorities (if required by law).
Your rights
Under GDPR, you have the right to: access your personal data, correct inaccurate data, request deletion of your data, object to processing, and data portability. To exercise these rights, please contact us.
Cookies
Our website uses essential cookies to ensure it functions correctly. We do not use tracking or advertising cookies.
Contact us
If you have questions about this privacy policy or your personal data, please contact us at hello@homewardcompanions.co.uk or call +44 7720 074836.